Policies

 

BrandFloors.com Company & Privacy Policies
 
We take protecting your private information seriously. Take a moment to review the policies Brand Floors LLC has put into place to protect your privacy, shipping your flooring purchase, accepting returns, cancelling flooring orders, and providing flooring samples. 
 
If you have any questions regarding our policies or would like to update your contact information, please let a BrandFloors.com representative know. 
 
Call us: (877) 676-4493
 
Fax us: (608) 519-2491
 
Email us: Sales@BrandFloors.com
 
Write us:
Brand Floors LLC
1009 Riders Club Rd.
Onalaska, WI 54650
 
Safekeeping your personal information
 
There may be times when it is necessary for BrandFloors.com to use your personal information (contact or billing) for providing the information you request such as product samples, payment questions, customer service support, warranty claims, damage claims, and scheduling delivery of your flooring. If necessary, we will save this information in order to serve you better at a later date.
 
Our sales representatives look at junk mail just like you do. It’s a waste of valuable time and an infringement. We uphold a very strict non-disclosure policy and will never trade, rent, or sell your email address or personal information for any type of marketing purpose unless you authorize it or required by law or to comply with the law. 
 
We like to keep our customers updated on the latest flooring materials and manufacturer pricing specials. Occasionally, you may receive an update from us.  If you’d prefer, you can opt out at any time.
 
Flooring product/material updates & accuracy of descriptions
 
Though we try our best to replicate exact flooring material features, BrandFloors.com does not guarantee the accuracy, completeness, or reliability of the flooring product information on our site. To keep our customers up-to-date with the most accurate information available from the manufacturer, we reserve the right to correct or update errors or omissions and to change information at any time. Whether due to a typographical mistake, an error in supplier information or otherwise, we also reserve the right to cancel an order for a product in the event of an error or omission in the product description, including but not limited to incorrect pricing information, carton quantities or product dimensions (nominal measurements.
 
Our cork, luxury vinyl, hardwood, bamboo, laminate and exotic wood flooring represent unique characteristics and shades of nature. Unfortunately, these details cannot be accurately depicted due to the limitations of web-safe color swatches. Though shades are matched as closely as possible, natural flooring materials will always have some level of color variation. 
 
When choosing your flooring, color can be a key factor. To ensure your BrandFloors.com flooring materials live up to your expectations, our flooring experts recommend ordering 1-3 cartons and laying planks out in the room where the flooring will be installed. Wall color, lighting, natural shade variations (especially for materials harvested from nature), and even where you stand in the room can affect its appearance. We also are happy to provide flooring product samples
 
Copyright Protection

U.S. and international copyright laws protect BrandFloors.com. Brand Floors LLC and its suppliers retain all right, title and interest in and to all content.



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Questions? Call Us 877-676-4493