Returns

 

BrandFloors.com Returns & Order Cancellation Policies
 
Returning flooring materials to BrandFloors.com
 
We strongly encourage you to carefully measure and consider your flooring and accessory investment. Feel free to request a variety of flooring samples and talk to our flooring experts about measuring and material characteristics before making your final decision on your new flooring. 
 
BrandFloors.com cannot accept returns on materials including moldings, accessories, surplus materials, lot specials, discontinued stock, or non-stocked items without prior management approval and a Brand Floors-issued Return Authorization Number.  Approved returns must be in their original unopened packaging, and the customer is responsible for actual freight costs to and from the flooring’s delivery location plus a 30% restocking fee. Installation represents your acceptance of the flooring materials and previously installed flooring is not eligible for return or refund. Refunds are credited in the same form as payment and must be requested within 30 days of receiving your shipment.
 
Cancelling your flooring order
 
Brand Floors can accept a flooring order cancellation provided that the material you ordered is not a special order and your order has not been shipped at the time of cancellation. We work hard to get your flooring shipment out quickly so contact us as soon as possible with cancellation requests to avoid being held responsible for freight charges and a 30% restocking fee. We’re sorry, but we cannot cancel special order or custom flooring shipments. Our flooring experts are available to answer any questions you have before placing your order to help you make the right choice in flooring for your needs, style, and budget.
 
A special note on wood and cork flooring, moldings, and accessories…
 

Wood and cork floors are made from materials found in nature and color variations are expected and part of their charm.   When matching molding with flooring materials, finding the perfect match for coordinating colors can be challenging, but not impossible. We recommend contacting the manufacturer for complementary flooring and molding combinations.



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